Terms & Conditions
A legal disclaimer
Last updated: 20th November 2025
These Terms and Conditions govern your use of the Sweet Drizzle Co. website located at sweetdrizzle.com.au. By accessing or purchasing from this website, you agree to the terms outlined below. If you do not agree, please do not use the site.
1. About Us
Sweet Drizzle Co.
Based in NSW, Australia
Website: sweetdrizzle.com.au
Contact email: contact@sweetdrizzleco.com
We sell sweet sauces, fruit purées, slush mixes, coffee powders, fairy floss sugar, and similar products.
2. Use of the Website
You may use this website for lawful purposes only. You agree not to use the site in any way that could harm the website, interfere with its operation, or violate any applicable laws.
We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a customer is misusing the website or acting in bad faith.
3. Product Information
We do our best to provide accurate descriptions, pricing, and images of all products. However, occasional variations may occur.
If a product is listed with an incorrect price or description due to an error, we may cancel or refuse the order before dispatch.
All products are intended for personal or business use and must be handled safely according to your local food standards.
4. Orders and Payments
When you place an order, you agree that all information provided is accurate and complete.
Payments are processed through secure third party payment providers such as Wix Payments or PayPal. We do not store your full payment information.
An order is considered accepted once payment is confirmed and we have issued an order confirmation.
5. Shipping and Delivery
Shipping times depend on your location and the delivery service used.
Once an order has been shipped, delivery times are outside our control.
Customers are responsible for providing accurate shipping details. Orders sent to an incorrect address due to customer error may not be refundable.
International customers are responsible for any customs fees or local import requirements.
6. Returns and Refunds
Because we sell food products, refunds or returns may be limited for safety reasons.
We may offer refunds or replacements in cases such as damaged items, incorrect orders, or product defects.
For any issue, please contact us as soon as possible with your order number and a description of the problem.
A full Refund and Returns Policy can be provided if you would like one.
7. Marketing and Communications
By providing your email during checkout or sign up, you may receive updates, offers, or marketing emails.
You can unsubscribe at any time through the link provided in the email or by contacting us directly.
8. Intellectual Property
All content on this website including text, images, logos, graphics, and product descriptions is the property of Sweet Drizzle Co. unless otherwise stated.
You may not copy, reproduce, or distribute any content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Sweet Drizzle Co. is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
This includes loss of data, loss of profit, or any issues caused by delays, website downtime, or inaccurate information.
Nothing in this section limits your rights under Australian Consumer Law.
10. Third Party Services
Our website may contain links to external websites or may use third party services such as shipping carriers and payment processors.
We are not responsible for the policies, actions, or content of these third parties.
11. International Customers
If you are purchasing from outside Australia, you are responsible for following local laws regarding food imports, customs, duties, and product suitability.
12. Changes to These Terms
We may update these Terms and Conditions at any time. Changes take effect once they are posted on this page. Continuing to use the website means you accept the updated terms.
13. Contact Us
For any questions regarding these Terms and Conditions, please contact:
Sweet Drizzle Co.